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Patient experience
Ask patients about their visit, in plain language, without asking who they are.
5 questions across 2 pages, about 4 minutes to answer. The wording was reviewed by a survey methodologist.
Page 1
How would you rate the care you received?*
Multiple choice
· Very high quality, High quality, Neither high nor low quality, Low quality…
Did the staff explain things in a way you could understand?
Multiple choice
· Yes, No
How long did you wait to be seen?
Multiple choice
· Less than 10 minutes, 10 to 30 minutes, 30 minutes to an hour, More than an hour
Page 2
Were you treated with dignity and respect?
Multiple choice
· Yes, No
Is there anything we could have done better?
Comment box