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Customer satisfaction
Find out how satisfied your customers are and what would make them happier.
6 questions across 2 pages, about 3 minutes to answer. The wording was reviewed by a survey methodologist.
Page 1
Overall, how satisfied are you with our product?*
Multiple choice
· Very satisfied, Satisfied, Neither satisfied nor dissatisfied, Dissatisfied…
How well does our product meet your needs?
Multiple choice
· Extremely effective, Very effective, Somewhat effective, Not so effective…
How would you rate the value for money?
Multiple choice
· Very high quality, High quality, Neither high nor low quality, Low quality…
How responsive have we been to your questions?
Multiple choice
· Extremely responsive, Very responsive, Somewhat responsive, Not so responsive…
Page 2
What is the one thing we could do to improve?
Comment box
How likely are you to buy from us again?
Multiple choice
· Very likely, Likely, Neither likely nor unlikely, Unlikely…